The BenQ GV31 Portable Projectors was recalled in 2026 by the U.S. Consumer Product Safety Commission (CPSC) over the recalled projectors' lithium-ion battery can overheat, posing a risk of serious injury or death from fire and burn hazards.. If you own this product, you may be entitled to a free repair, replacement, or refund — here's exactly what to do.
What was recalled
- BenQ GV31 Portable Projectors — Units: About 1,249 (In addition, about 240 were sold in Canada)
This recall involves BenQ-branded portable projectors, model GV31. The white, circular projectors measure about 5.2 inches by 8 inches by 7.5 inches; weigh about 3.7 pounds and are powered by a rechargeable lithium-ion battery. The projectors sit on a gray base and have a built-in speaker, a carrying strap, a lens and control buttons at the top. They were shipped with a remote control. The brand name and model number are printed on the label on the underside of the projector's gray base.
The hazard
The CPSC flagged the following risk:
- The recalled projectors' lithium-ion battery can overheat, posing a risk of serious injury or death from fire and burn hazards.
What to do if you own this product
The recall remedy:
- Consumers should stop using the projectors immediately and contact BenQ for a free battery repair or replacement projector, including shipping. Consumers will be asked to register at https://www.benq.com/en-us/support/gv31recall.html and receive a prepaid label and package to return the recalled product. Note: Do not throw this recalled projector with lithium-ion battery in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact that office ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance.
Consumer contact: BenQ toll-free at 866-600-2367 from 8:30 a.m. to 5:30 p.m. CT Monday through Friday, email GV31recall@benq.com, or online https://www.benq.com/en-us/support/gv31recall.html or www.benq.com, and click on "Recalls" at the top of the page for more information.
Official CPSC recall notice: Read the full recall on CPSC.gov.
Keep your proof of purchase — most recall remedies require it. If you can't find your receipt, here's how to handle a claim without one.
How to check your other products for recalls
Recalls are announced constantly, and most people never hear about the ones affecting products they already own. The fastest way to stay covered is to keep a list of what you own and check it against the CPSC database automatically.
See our guide on how to check any product for a recall, or let CoverKeep do it for you — it scans everything you own against the CPSC database every day and alerts you the moment there's a match.
Get recall alerts for everything you own
CoverKeep checks your products against the CPSC recall database every day and alerts you instantly. Free on the App Store.
Download CoverKeep FreeFrequently asked questions
How do I know if my BenQ GV31 Portable Projectors is part of the recall?
Check the model number and purchase date against the affected units listed above, and confirm on the official CPSC notice. If it matches, you're covered by the remedy.
Does a recall mean a free replacement?
Often yes. Recall remedies are typically a free repair, replacement, or refund — you generally don't pay, even if the product is out of warranty. Recall rights are separate from the manufacturer's warranty.
What if I already got rid of the receipt?
Many recall remedies still work with a photo of the product, the model/serial number, or a card statement. Here's how to prove a purchase without the original receipt.
Source: U.S. Consumer Product Safety Commission (CPSC). CoverKeep is not affiliated with the CPSC or any manufacturer. Always confirm details on the official recall notice.