The Matrix Retail T30, TF30, T50, TF50, and T75 treadmills, Vision T9800, TF20, T40, and T80 treadmills was recalled in 2026 by the U.S. Consumer Product Safety Commission (CPSC) over the power cord can become loose from the treadmill's power socket, posing a fire hazard.. If you own this product, you may be entitled to a free repair, replacement, or refund — here's exactly what to do.
What was recalled
- Matrix Retail T30, TF30, T50, TF50, and T75 treadmills, Vision T9800, TF20, T40, and T80 treadmills — Units: About 47,000
This recall involves Matrix Retail models T30, TF30, T50, TF50, and T75 treadmills, and Vision models T9800, TF20, T40, and T80 treadmills with certain serial numbers. The treadmills have a running platform that measures 60 inches long by 20 inches wide, a 33-inch-wide console, and were sold with a straight power cord with no power cord bracket. "Matrix" or "Vision" is printed on the treadmill and treadmill belt. The model number and frame serial number are located on the lower front crossbar near the power switch. The serial number includes the letters TM, a three-digit model number, and the manufacture date in YY/MM format followed by a five-digit serial. The recalled treadmills were manufactured from June 2007 through January 2024 and do not come with a power cord bracket. This recall is an expansion of the prior recall of Matrix T1 and T3 Series Commercial Treadmills, which were also recalled because the power cord can become loose from the treadmill's power socket. The remedy in the prior recall of commercial treadmills is a power cord bracket that requires tools for installation. For this recall expansion, the remedy for consumers is a power cord with an automatic locking-style plug that does not require any tools for installation. Model Name/ Number Recalled Serial Number(s) or Range Matrix Retail T30 (TM729) TM7291709CA00001 - TM7292104C00380 TF30 (TM693, TM693B) TM6931606CA00001 - TM6931705CA00178 TM693B1707CA00001 - TM693B2201C00601 T50 (TM695, TM767) TM6951607CA00001 - TM6952009C00840 TM7672009C00001 - TM76722011C00051 TF50 (TM694, TM694B, TM768) TM6941607CA00001 - TM69482009C00514 TM694B1605C00008 - TM694B2009K03263 TM7682009C00001 - TM7682104C00580 T75 (TM703, TM703B, TM703C, TM703E) TM7031607CA00001 - TM70381903C00088 TM70382311C00229 TM703B1609CA00015 - TM703B1908C00050 TM703B2309C00164, TM703B2311C00282 TM703C1810C00001 - TM703C2212C00127 TM703C2305C00049, TM703C2308C00409 TM703E2304C00002 - TM703E2401C00087 Vision T9800 (TM87) TM87D070600070, TM87D080600128, TM87D0940059, TM87D120100125, and TM87D1206000127 TF20 (TM432, TM432C) TM4321108BD00255 - TM4321610CA00033 TM432C1210CA00002 - TM432C1606CA00200 T40 (TM433, TM433C) TM4331201BD00466 - TM4331510BD00004 TM433C1408CJ00001 - TM433C1602CA00631 T80 (TM445) TM4451210BC00001 - TM4451505BC00150 TM4451212BD00002 - TM4451406BD00125
The hazard
The CPSC flagged the following risk:
- The power cord can become loose from the treadmill's power socket, posing a fire hazard.
What to do if you own this product
The recall remedy:
- Consumers should inspect their treadmills to confirm whether they have a power cord bracket installed on the unit. If there is no power cord bracket, consumers should ensure that the power cord is completely inserted into the treadmill's power socket before each use, until the treadmill is repaired. Consumers should contact Johnson Health Tech North America to receive a free replacement power cord with an automatic locking-style plug by mail for self-installation. To facilitate consumer participation in this recall, the installation of the replacement power cord does not require any tools.
Consumer contact: Johnson Health Tech North America toll-free at 800-211-4590 from 8 a.m. to 5 p.m. CT, Monday through Friday, email at retailpowercord@johnsonfit.com or online at https://matrixhomefitness.com/recalls or at https://www.visionfitness.com/eng/recalls and click on "Recalls" for more information.
Official CPSC recall notice: Read the full recall on CPSC.gov.
Keep your proof of purchase — most recall remedies require it. If you can't find your receipt, here's how to handle a claim without one.
How to check your other products for recalls
Recalls are announced constantly, and most people never hear about the ones affecting products they already own. The fastest way to stay covered is to keep a list of what you own and check it against the CPSC database automatically.
See our guide on how to check any product for a recall, or let CoverKeep do it for you — it scans everything you own against the CPSC database every day and alerts you the moment there's a match.
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Download CoverKeep FreeFrequently asked questions
How do I know if my Matrix Retail T30, TF30, T50, TF50, and T75 treadmills, Vision T9800, TF20, T40, and T80 treadmills is part of the recall?
Check the model number and purchase date against the affected units listed above, and confirm on the official CPSC notice. If it matches, you're covered by the remedy.
Does a recall mean a free replacement?
Often yes. Recall remedies are typically a free repair, replacement, or refund — you generally don't pay, even if the product is out of warranty. Recall rights are separate from the manufacturer's warranty.
What if I already got rid of the receipt?
Many recall remedies still work with a photo of the product, the model/serial number, or a card statement. Here's how to prove a purchase without the original receipt.
Source: U.S. Consumer Product Safety Commission (CPSC). CoverKeep is not affiliated with the CPSC or any manufacturer. Always confirm details on the official recall notice.